The right of withdrawal is regulated by the legislation of 21 February 2014.
The right of withdrawal gives the possibility to a customer to withdraw from the contract within 14 days from the date of arrival of the goods. The operation must be done by registered mail to this address:
86030 Mafalda CB
The seller (according to Art. 56) reimburses all payments received from the consumer, possibly including delivery costs, without undue delay and in any case within 14 days from the day he is informed of the consumer’s decision to withdraw from the contract. The seller makes the reimbursement using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and provided that he does not have to incur any costs as a consequence of the reimbursement. The seller can withhold the refund until he has received the goods or until the consumer has demonstrated that he has returned the goods, depending on which situation occurs first.
Obligations of the consumer
The consumer returns the goods or delivers them to the seller to receive the goods, without undue delay and in any case within fourteen days from the date on which he communicated to the seller his decision to withdraw from the contract pursuant to Article 54. The term is ‘respected if the consumer sends back the goods before the expiry of the 14-day period. The consumer only bears the direct cost of returning the goods, as long as the seller has not agreed to bear it or has failed to inform the consumer that this cost is borne by the consumer.
Delivery must take place within 30 days of the date of conclusion of the contract.
For the official reading of the decree click here: http://www.gazzettaufficiale.it/eli/id/2014/3/11/14G00033/sg